Questions & Answers
11mmk FAQ — All your questions in one place
From opening an account to deposits and withdrawals, from Baccarat to the VIP program — find the most frequently asked questions and complete answers right here.
This FAQ page fully covers the questions you may run into while using the 11mmk platform. We've organised five topics under five headings — identity verification, Baccarat and Dragon Tiger gameplay, responsible gaming tools, depositing with KBZPay and Wave Money, and the VIP Cashback program — so you can find what you need quickly. If your question isn't here, reach us directly via 24/7 Live Chat.
Identity Verification KYC
Yes. To keep transactions secure and fair at 11mmk, the name on your withdrawal account must match the name registered with KBZPay, Wave Money, or AYA Pay. If the names do not match, withdrawals may be restricted, so we recommend registering with your correct name from the start.
We accept a Myanmar National Registration Card (NRC) or a Passport. Photos must be clearly visible — partially obscured or overexposed images are not accepted. Contact our 24/7 Live Chat for detailed guidance on how to submit your documents.
Verification is typically requested at your first withdrawal or when withdrawing a large amount. Our team will notify you by email or Live Chat. Please prepare your documents in advance so you can submit them quickly when asked.
KYC verification is in place to protect players' funds and to prevent abuse by anyone opening multiple accounts for unfair gain. Data on our platform is protected with SSL encryption and a strict security framework, so honest players can feel confident.
In line with our Privacy Policy, we will never sell or share your personal information with any third party. Your data is protected with SSL encryption, and the number of staff who can access it is strictly limited. Read the full details in our Privacy Policy.
Baccarat and Table Games Live Casino
Baccarat is a card game where you bet on either the Player or the Banker side, predicting which side will get closest to 9. Cards 1–9 carry their face value, while 10, J, Q, and K are worth 0. Only the last digit of the total is used (e.g. 15 = 5). You can play with Live Dealers in Burmese.
Dragon Tiger is simpler than Baccarat. One card is dealt to each side — Dragon and Tiger — and the side with the higher card wins. Ace is lowest and King is highest. You can also bet on a Tie, giving you more options to choose from. Live Dragon Tiger at 11mmk is available with Burmese-speaking dealers.
In Roulette, a large wheel numbered 0 to 36 is spun and you predict where the ball will land. There are many betting options: a single number (Straight Up), Red/Black, Odd/Even, and High/Low. Payouts differ depending on the bet type, so you can mix and match different betting styles.
Every Live Casino table at 11mmk clearly shows the minimum and maximum bet amounts right in the lobby before you enter. Limits vary by table type and game, so we recommend checking the lobby before joining a table.
In Live Dealer games, real human dealers handle actual cards and tables, which are broadcast to you in real-time video. Players join from their phone or computer and can interact with the dealer through Live Chat. Studio cameras capture multiple angles, so you can clearly see the cards being dealt.
Playing Within Limits Responsible
Self-Exclusion is a tool that lets you temporarily or permanently close your own account. You can set a cooling-off period of a few days to around a week, and if you need a longer period, you can request it through our 24/7 Live Chat. If you are concerned that gambling is affecting your life, please do not hesitate to use this option.
Chasing losses by playing non-stop, neglecting your personal responsibilities while gambling, feeling unable to stop playing — these are signs of problem gambling. Social issues such as a strained relationship with family members are also warning signs to watch out for. You can find helpful information on our Responsible Gaming page.
You can request a personal deposit limit at any time through our 24/7 Live Chat. This is one of the most effective ways to manage your bankroll, and we are happy to support you with this tool. If you wish to increase the limit, a longer verification period may be required.
You can discuss personal problem gambling concerns through 11mmk's 24/7 Live Chat, or send an email to [email protected]. Our Responsible Gaming page also provides guidance on how to contact gambling support organisations. We're ready to help whenever you need us.
Deposit Questions Deposit
The minimum deposit amount is 20,000 Ks, and this applies equally across all payment methods including KBZPay, Wave Money and AYA Pay. There are no additional fees on deposits, so if you deposit 20,000 Ks, the full 20,000 Ks will be credited to your account.
Select Wave Money in the 11mmk Cashier, check the displayed phone number and amount, transfer via the Wave Money app, then submit the Transaction ID on the platform. Processing time may vary depending on the deposit slip, but is generally fast. If anything is unclear, you can ask for guidance through Live Chat.
You can currently deposit and withdraw using KBZPay, Wave Money and AYA Pay. These are Myanmar's largest mobile wallets and payment platforms, available 24/7 for transfers wherever you are. Any new methods added will be announced on the platform.
11mmk does not charge any deposit fees. However, your mobile wallet provider (KBZPay, Wave Money, AYA Pay) may apply their own transfer fee — this is the provider's own policy and is not related to 11mmk.
Select KBZPay in the 11mmk Cashier, note the displayed receiver number and the amount you wish to deposit, then send the money via the KBZPay app. After sending, take a screenshot of the pay slip and upload it in the Cashier submission area on the platform. Once verified, the funds will be credited to your account.
VIP Program & Cashback VIP
Weekly Cashback returns a small percentage of your total losses for the week. For example, a player at Bronze Tier who has losses in a given week can receive up to 0.4% of that amount back as a bonus before Monday. Cashback is credited directly to your account with no need to make any additional request.
As you move up the tiers, you get a higher cashback rate along with priority customer service, faster withdrawal processing, and access to VIP-specific promotions. Platinum Tier players receive 11mmk's top-level VIP treatment, so it is worth playing consistently to climb the ranks.
There are four VIP tiers — Bronze (Weekly Cashback up to 0.4%), Silver (Weekly Cashback up to 0.8%), Gold (Weekly Cashback up to 1.1%), and Platinum (Weekly Cashback up to 1.5%). As your play volume increases, your tier goes up and your cashback rate rises with it, so regular players can enjoy greater rewards.
Tier progression depends on your consistent play and increasing wager volume. You can advance from Bronze to Silver, Silver to Gold, and Gold to Platinum through continued play, and you can check with our Live Chat on how long it may take to progress. If your play drops after a tier period ends, your tier may also drop, so regular play is recommended.
For details on the Wagering Requirement and withdrawal conditions for VIP Cashback funds, check the current Bonus Terms or ask directly via Live Chat. Cashback funds generally carry a more relaxed Wagering Requirement than the Welcome Bonus, which is why players often find them easier to work with.
Need more help?
If you have a question not covered in this FAQ, contact us directly in Burmese via 24/7 Live Chat. You're also welcome to email us at [email protected]. After logging in to 11mmk, just tap the Live Chat icon in the bottom right corner to get in touch.
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