11mmk Privacy Protection Policy

Q: Can I request deletion of my data?

Yes, you can request deletion by contacting support@11mmk.im. Please note that data we are legally required to retain — such as payment records — cannot be deleted. Only data that does not fall under a legal obligation can be removed.

This policy clearly explains how 11mmk collects, stores and protects your personal data.

Last Updated: 29 October 2026

Policy Contents Overview

The 11mmk online gaming platform places great value on the personal data of players in Myanmar. This Privacy Policy explains what information we collect when you use the 11mmk website and services, how we use it, and how we protect it.

By continuing to use this website, you are considered to have accepted the terms of this policy. If you do not agree with the policy, please stop using our services. If you have any questions, contact us at [email protected].

Policy Detailed Provisions

Types of Collected Data

11mmk collects only the data needed to build a relationship with you. These are as follows—

1.1 — Data you provide directly

Full name, date of birth and contact details (email address)
Name and login credentials provided when creating an account
Payment contact details — phone number and payment history linked to KBZPay, Wave Money and AYA Pay
Message records sent when contacting customer support
Self-declarations related to responsible gambling

1.2 — Data collected automatically

IP address, browser type and version
Device identifier data
Gaming history, deposit and withdrawal amount records
Access time logs (Myanmar Standard Time — UTC+6:30)
Cookies and similar technology records

How We Use Your Information

The information we collect is used only for the following purposes—

To process account registration and verification
To handle deposit and withdrawal transactions
To send notifications about bonuses, promotions and service updates
Customer support — to provide assistance via 24/7 Live Chat and email
To apply responsible gambling policies and protect players
To prevent fraud and maintain platform security
To meet legal and regulatory requirements
To conduct research for improving and developing our services

We promise that we will never sell your personal information to advertising companies or share it with third parties without your permission.

Cookies and Tracking Technologies

11mmk uses cookies and similar technologies to keep our services running properly.

3.1 — Types of Cookies

Strictly Necessary Cookies: Required for session management and maintaining security
Functional Cookies: To remember your preferred language and display settings
Analytics Cookies: To understand how our services are used and to improve the platform

3.2 — Cookie Controls

You can block cookies in your browser settings, but please note that this may affect some services. Refer to your browser's Help section to find out how to delete cookies.

Data Sharing and Third-Party Access

11mmk may share your personal information with third parties only in the following situations—

4.1 — Service Providers

We may share limited data with third-party service providers who help us operate our services, such as payment processors (KBZPay, Wave Money, AYA Pay), server hosting services and cybersecurity auditors. They may only handle data for the purposes we instruct and are prohibited from using it for their own purposes.

4.2 — Legal Requirements

We may disclose information when a law enforcement authority presents a valid order and requests it, or when it is strictly necessary to fulfil our legal obligations.

4.3 — Business Transfers

In the event of a change in our business (merger, acquisition), data may be involved, and we will notify you in advance if this happens.

Player data will never be sold to advertising companies under any circumstances.

Data Security Measures

11mmk applies a combination of technical and organisational security measures to protect your information—

SSL Encryption — Data transfers between your browser and our servers are protected with TLS/SSL encryption
Access Controls — Staff can only access data that is directly relevant to their responsibilities
Data Encryption — Payment data and identity information are stored in encrypted form
Security Audits — The platform's security is regularly reviewed and updated
Breach Prevention — We have policies in place to delete data that is no longer needed

We acknowledge that no method in the digital world is 100% secure, and we can only say that we do our best to protect your data. If you suspect a data breach, please notify us immediately at [email protected].

Data Retention Period

11mmk will not retain data longer than necessary—

Active Account Data: Retained for as long as the account remains open
Payment Records: Financial records are retained for a set period to comply with legal requirements
Closed Account Data: Please note that after an account is closed, data may be retained for a set period due to legal obligations
Customer Support Records: Retained for a period of time for service quality and dispute resolution purposes

When the retention period expires, data is securely deleted or converted into anonymised form.

Player Rights

You have the following rights regarding your personal data—

7.1 — Right to Access

You have the right to request a copy of the personal data we hold about you.

7.2 — Right to Rectification

You may request correction of any inaccurate or incomplete data.

7.3 — Right to Erasure

You may request deletion of your data in cases where no legal obligation requires us to keep it. Data we are legally required to retain, such as payment records, cannot be deleted.

7.4 — Right to Restriction

You may request that we restrict processing of your data while a data provision matter is under review or has been objected to.

7.5 — Right to Object

You have the right to object to our processing of your data for legitimate interest purposes.

To exercise any of these rights, write to us at [email protected]. We will respond within 2 business days.

Age Limit Policy

11mmk is a platform for players aged 21+ only. If we become aware that personal data of a person under 21 has been collected, we will delete it immediately.

If you have reason to believe that a person under 21 is accessing our services, please notify us immediately at [email protected].

Policy Updates and Notification

11mmk may update this Privacy Policy from time to time to reflect service expansions, legal changes, or technology developments.

When policy updates occur, the "Last Updated" date on this page will be revised
For significant changes, registered players will be notified by email
Continued use of our services after any update means you accept the revised policy

Whenever you read this policy, check the "Last Updated" date. If you have questions about any updates, contact us at [email protected].

Contact Information

For any questions, suggestions, or requests related to this Privacy Policy, you can reach us through the following channels—

Email: [email protected]
24/7 Live Chat: You can reach us via the Live Chat section on the 11mmk website

Our commitment to data protection is to handle player information with integrity, and this is a core pillar of 11mmk's service standards.

Privacy Protection FAQ

We never sell players' personal data to any advertising company, third party or organisation for any reason. Data is used only to provide our services and meet legal requirements.

We use SSL encryption and data encryption technology to securely handle KBZPay, Wave Money and AYA Pay payments. Players' payment data is shared only on a limited basis with external payment service providers, and those providers are bound by policy.

Yes, you can request deletion by contacting [email protected]. Please note that data we are legally required to retain — such as payment records — cannot be deleted. Only data that does not fall under a legal obligation can be removed.

If you block cookies, some services — such as login sessions and language settings — may not work properly. You can adjust your browser settings to block analytics cookies while allowing strictly necessary cookies only.

Active account data is retained for as long as the account remains open. Payment records are retained for the period required by law. Please note that after an account is closed, some data may be kept for a period due to legal obligations.

If a data breach occurs, we will investigate and respond immediately, and notify affected players promptly. If you notice anything suspicious, please contact [email protected] right away — we operate 24/7.

Yes, if significant changes are made, we will notify registered players by email and update the "Last Updated" date on this page. Continued use of the service will be taken as acceptance of the revised policy.